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Obtaining the Excess Refund

One company that offers excess/deductible refunds is Economy Car Rentals, a cut-rate, online broker based in Greece that books rental cars throughout Europe.

Obtaining an actual refund, however, is at best a hassle and at worst, impossible. In fine print at its website, Economy Car Rentals notes that renters can purchase additional insurance from their suppliers to reduce the deductible amount. This, of course, increases the cost of the rental, usually by at least €10 per day. The website goes on to say that it is not necessary to purchase this extra insurance to cover the excess, "as EconomyCarRentals will refund the charges for theft/damage excess." It then sets forth the requirements for such reimbursement. When damage or theft occurs the renter must:

  • Contact the police and "take a written report."
  • File a damage report with the car rental company (supplier).

The following documents must be then sent by mail to Economy Car Rental in Greece.

  • Police report
  • Damage/theft report made to car rental company
  • Copy of the rental car contract
  • Receipts to prove how much the renter has paid
  • Credit card statement showing charges

Another Economy Car Rentals requirement is that the vehicle "never be removed from the place of accident until the police report has been completed." If the accident occurs while the car is parked, the damage must be reported to the police and to the car rental company before the vehicle is moved.

In bold print, the website says the broker will not refund if any required document is missing or if terms and conditions of the website are not followed.

In addition, there are many exclusions to the broker's reimbursement coverage, including: antenna, clutch, gearbox, trays, car lock, door handles, door sills, keys, windshield wipers, glass, mirrors, wheels, tires, upholstery, car jack, hubcaps, lights, gas cap, roof, hail damage, the car's interior and underside.